Terms and Conditions

1. Agreement to Terms

By accessing our website and using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Use License

Permission is granted to temporarily download one copy of the materials on BackChannel Systems, LLC's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.

3. Disclaimer

The materials on BackChannel Systems, LLC's website are provided on an 'as is' basis. BackChannel Systems, LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

4. Limitations

In no event shall BackChannel Systems, LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on BackChannel Systems, LLC's website.

5. Revisions and Errata

The materials appearing on BackChannel Systems, LLC's website could include technical, typographical, or photographic errors. BackChannel Systems, LLC does not warrant that any of the materials on its website are accurate, complete, or current.

6. Acceptable Use

All communications with BackChannel must be for legitimate, lawful, and professional purposes.

You agree not to engage in:

• Harassment or abusive conduct
• Threats or intimidation
• Impersonation or misrepresentation
• Fraudulent, misleading, or deceptive activity
• Spam or repeated unwanted communications

BackChannel reserves the right to restrict or terminate access to any individual or entity that violates these standards.

7. Communications Consent

By submitting any form or message to BackChannel:

• You agree that your communication is voluntary and appropriate
• You acknowledge that BackChannel may review, retain, and document communications as necessary
• You agree to comply with all applicable laws in connection with your communication

8. Unsolicited Materials

BackChannel does not accept or review unsolicited creative materials, including but not limited to scripts, treatments, concepts, or proposals.

Any such materials submitted without prior written agreement:

• will not be reviewed
• will not be treated as confidential
• may be deleted without response

Submission of unsolicited materials does not create any relationship, obligation, or liability on the part of BackChannel.

9. Intellectual Property

All content on this website, including but not limited to text, images, video, branding, and design, is the property of BackChannel or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Misuse & Enforcement

BackChannel maintains a zero-tolerance policy for misuse of its communication channels.

Any conduct involving harassment, threats, impersonation, or fraudulent activity may be:

• documented
• restricted or blocked
• reported to appropriate authorities

BackChannel reserves the right to pursue any remedies available under applicable law.

11. Responsibility for Conduct

You agree that you are responsible for your use of this website and all communications submitted.

To the extent permitted by applicable law, you agree to be responsible for any damages arising from unlawful misuse of BackChannel communication channels or violation of these terms.

12. No Waiver

Failure by BackChannel to enforce any provision of these terms shall not constitute a waiver of its rights.

13. Governing Law

These terms shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction in which BackChannel operates.

14. Results Disclaimer. No Guarantees.

BackChannel Systems provides communication, automation, and revenue capture tools designed to help businesses respond to inbound inquiries, including missed calls and follow-ups.

While these systems are built to improve responsiveness and operational efficiency, we do not guarantee any specific results, including but not limited to increased revenue, booked appointments, customer conversion, or business growth.

Any examples, projections, or illustrations presented on this website or in related materials are provided for informational purposes only and should not be interpreted as typical or guaranteed outcomes.

Performance may vary based on multiple factors outside of our control, including but not limited to:

• Your business model and pricing
• Call volume and lead quality
• Staff performance and availability
• Market conditions
• Customer behavior
• Implementation and usage of the system

By using BackChannel Systems, you acknowledge that you are responsible for your own business decisions, operations, and results, and that any use of our services is done at your own discretion and based on your own due diligence.

BackChannel Systems makes no representations or warranties regarding uninterrupted service, error-free performance, or the accuracy of automated communications, including those generated by AI systems or third-party integrations.

15. Contact

For legitimate inquiries, you may contact BackChannel through the official channels provided on this website.