Privacy Policy
BackChannel Systems, LLC
Effective Date: 5/12/2026
1. Introduction
BackChannel Systems, LLC (“BackChannel,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, services, and communication systems.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our platform, including our website, funnels, AI communication tools, SMS messaging, and related services (collectively, the “Services”).
By using our Services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Name
- Phone number
- Email address
- Business name
- Appointment or booking details
- Any information you voluntarily provide through forms, chat, or calls
B. Communication Data
- Call metadata (missed calls, timestamps, duration)
- SMS/MMS message content and responses
- AI chatbot interactions
- Voicemail transcripts or recordings (if applicable)
C. Technical & Usage Data
- IP address
- Browser type and version
- Device information and operating system
- Website navigation and usage patterns
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain our Services
- Facilitate communication between you and your customers
- Improve, personalize, and expand our Services
- Understand and analyze how you use our Services
- Develop new products, services, features, and functionality
- Communicate with you for customer service, updates, and marketing
- Find and prevent fraud
4. Sharing Your Information
We do not sell your personal information. We may share your information only in the following situations:
- With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
- For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
- For Legal Reasons: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
5. Contact Us
If you have questions or comments about this Privacy Policy, please contact us through the forms provided on our website.
